Shipping Info



How long will my order take to be delivered?

The shipping time will depend on your exact location. However, our processing time takes 3-5 business days after our processing time it usually takes 7-15 business days for shipping to the US and 15-25 business days for international shipping. We are pleased to say we are still operating and accepting orders during covid.

*Please note that these times may vary depending on things out of our control i.e. weather, customs, etc. 

We do not ship on any national holidays or weekends. 

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you received the email.



Please visit, click "Track Order" in our main menu & enter your tracking number. 

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. 

The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of our online shop.


Why can't I track my order on your website?

Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information will be displayed after your order has been shipped.

Why do I have to pay an extra fee to my shipping company? 

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or the import tax. This may be due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.


How do you ship, and what is the price?

Shipping cost vary depending on you exact location and shipping option.

Why didn't my shipment come in one package?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you didn't receive all of your items at once... they are on the way. Therefore, the partial shipment could be applied to customers' order.

Where do you ship?

We provide international shipping. 

How do you ship?

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So, please kindly contact your local post when it arrives to your country. 



How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, but our system will automatically convert to your currency to make it easy for you when you are placing your order.

Which currency are you using on the website?

Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!